How do I return an item?
Hassle-Free Returns We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a credit or replacement - whichever you prefer. However, we do not refund any special order items, shipping charges or credit card fees.
To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements listed below:
1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 1-406-322-3887 between the hours of 10:00 a.m. and 4:00 p.m. PST, Monday through Friday or e-mail us at firstname.lastname@example.org
2. To receive full credit, you must contact Customer Service within 10 days of the invoice date. No credit or returns are allowed after 20 days.
3. A 20% restocking will be applied to unopened and refused items. 4. No returns will be accepted for special order items.